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About the organisation

Westminster Night Hub (Run by Westminster City Council)

Do you want to gain experience working with vulnerable people while having a great night out?

Many of us may have felt vulnerable or distressed while out at night, whether because we lost our belongings, got separated from friends, or had too much to drink. That’s why we’re launching the Night Hub. Whatever the reason, the hub will offer a safe space to rest and recharge, and our volunteers will provide the help and support people need to get home safely.

The Night Hub will be located in Soho, and operate from 10pm to 5am on Friday and Saturday nights.

Do you want to gain experience working with vulnerable people, while having a great night out? The Night Hub will help anyone vulnerable or distressed on Friday or Saturday night in the West End. As a volunteer, you could be helping people get home safely or reunite with friends, helping them report crime or get medical help, or providing emotional support. Volunteering is a great way to make new friends, and gain experience that could help toward a career in psychology, social work or emergency services. You’ll get training including conflict resolution and safeguarding vulnerable people.

Role Aim: 

The aim of the role is to support anyone who may be vulnerable while out at night in the West End, offering practical and emotional support and helping them to get home safely. Volunteers will act as ambassadors for the West End at night, working as part of a wider strategic partnership to help to support and protect visitors.


• Engage with visitors out at night

• Provide information on local premises, transport links and last train times.

• Work with the wider strategic partnership, including Metropolitan Police, London Ambulance Service, council enforcement staff and businesses.

• Provide practical and emotional support to those who need assistance on the street or in venues

• Help report crime

• Collect information to assist emergency services

• Re-engage service users with friends and family members

• Escort visitors who require assistance and time in a safe space to the Hub

• Listen to and support users

• Signpost users to appropriate support services where applicable • Provide refreshments to users within the Hub

• Help people find safe transport home

• Support and assist the Night Hub Co-Ordinator and St John Ambulance volunteers as and when required

Skills needed: 

• Empathy for the needs of vulnerable people

• Excellent team player

• Outgoing, friendly and positive character

• Good communication skills.

• Able to use your own initiative but able to ask for help when needed

• Willing to work unsociable hours

• Emotional Intelligence


• Induction to the aims of the project

• Caring for those who are intoxicated training

• Conflict resolution training

• Safeguarding and other safety-related training. Vulnerability awareness and intervention

• Training in signposting to other services available for clients who need further support

• Health and Safety

• LGBT+ community issues and interactions, including mental health and sexual health.

• Counter terrorism awareness • Live saving on street first aid (Recovery, CPR, Use of EAD and when it is necessary to call for an ambulance)

• Sexual Health Training

•Substances abuse training

•Suicide awareness training

5 Dean Street, W1D 3RQ
Time commitment: 
Opening times: 
22:00 – 05:00 on Fridays and Saturdays
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here