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About the organisation

Museum of Brands, Packaging and Advertising

Just around the corner from the world-famous Portobello Road Market stands a treasure trove of retro design and memories. The objectives of the charity are to educate the public on design and in particular to the subjects of advertising and packaging and their history by establishing and maintaining a museum to be open to the public for displaying exhibitions.

The purposes of the charity are:

To advance education in the subject areas relevant to the Museum

To increase access to learning experiences for wider audiences

To maintain and preserve the heritage represented by this Museum

A team of friendly and dedicated volunteers ensure the Museum operates at a high standard. We have a wide range of volunteer roles available to suit the skills and interests of different people.

Featuring over 12,000 original items from the unique Robert Opie Collection, discover how well-loved brands evolved through their creative use of packaging and advertising - and how we evolved with them. The history of consumer culture is revealed decade by decade in our ?time tunnel?, from the naive charm of the Victorian era to the sophistication of today.

Our Museum Assistants bring the Museum to life, engaging with visitors and inspiring their visit. Our Museum Assistants are an integral part to all departments in our organisation, with them in return gaining valuable work experience in marketing, research, visitor services, and retail skills.

Role Aim: 

Our volunteer Museum Assistants help us to run the museum on a day-to-day basis, providing a warm welcome to our customers and playing an essential part in our activities. Volunteers will be museum ambassadors for this exciting, lively, and engaging museum.


The Museum Assistant role is fast-paced and varied, with the Museum Assistant being involved in various tasks throughout the day. The duties of Museum Assistant range from sales and cash handling, promoting Gift-aid donations, queue management, way-finding, and information assistance.

Welcoming customers, engaging with them and providing information about the museum and its collection.

Helping visitors to discover more about the Museum, assisting with interpretation - e.g. answering questions, handing out children’s quizzes and trails and leaflets

Assisting in admissions, for both the general public, and booked educational groups

Gathering and processing customer information.

Be an advocate for the work of the Museum of Brands, Packaging and Advertising

Conducting online research, and building contact lists

Selling museum merchandise and refreshments, and helping to keep the gift shop and cafe fully stocked and operational.

Supporting our marketing assistant through producing social media content and assisting in campaigns

Supporting Café manager with till transactions during busy lunch times or group visits.

Skills needed: 

Excellent communication skills, friendly and confident about approaching audiences of all ages and backgrounds, you will be confident in initiating conversations with visitors and responding to visitor questions. You will be confident in initiating conversations with visitors and responding to visitor questions.

Basic skills in Microsoft Office are essential, as is a good telephone manner.

Good team working skills

We use online social media to promote our activities, so skills and experience in this area are desirable but not necessary.

Basic knowledge of the Museum’s activities

Ability to work independently and use initiative

Experience of working with children or on public events desirable but not essential

Administration skills or office experience desirable but not essential


We have an induction process, during which we give Volunteers the information we believe they need to enjoy their time with us. Training is mainly ‘on the job’, supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Museum Assistant receives continued training and development throughout their time with us.

Museum of Brands 111-117 Lancaster Road w11 1qt
Time commitment: 
3-5 hours per week
Opening times: 
Tuesday-Saturday 10-6pm Sunday 11-5pm
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here