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About the organisation

English Heritage - Kenwood House

English Heritage champions our historic places and advises the Government and others to help today’s generation get the best out of our heritage and ensure that it is protected for future generations.

Role Aim: 

English Heritage hosts several large scale events during the year and we are looking for volunteers to help us organise and deliver activities during those events, to ensure that all of our visitors to these events have a fantastic, high quality and enjoyable day.

Our Events Volunteer Programme is a fantastic opportunity to develop skills in a practical setting alongside a team that delivers a wide variety of large scale events.

At Kenwood we are hosting a variety of events such as Summer concerts, open air theatre and cinema, festivals, Christmas events and many more.


What will I be doing?

This role is all about helping English Heritage to deliver a high quality and enjoyable event by:

• Assisting with the set-up of events, including the moving and setting up of arenas, pop ups, backstage areas and liaising with suppliers and performers.

• Working with the site team on event days to ensure the smooth running of the event, helping with a variety of roles such as customer services, arena stewarding, litter picking, floor running etc.

• Transport customers around the site on the mobility vehicle.

• Assisting with the breakdown of the event, including taking down and removing locations/arenas, liaising with suppliers and performers and ensuring the site is returned to its pre-event state.

• Supporting staff at local fairs to promote Kenwood and our events. Setting up stalls and engaging with people to promote all services available at Kenwood.

• Helping with our weekend marquee during the Spring which will promote our event programme. Tasks include setting up, displaying merchandise, promoting events at Kenwood, engaging with visitors, answering questions about events and promoting English Heritage membership.

• Assisting with the administrative side of events, including printing and laminating materials, supporting letter drops, organising set up and hosting meetings with local residents and taking minutes at meetings.

• There may be other things you can assist with during your time with us.

Each event will need to involve people in a combination of these tasks – so you might be on the set up team for one event and the stewarding team for another. We will work with you to understand your preferences around this.

Skills needed: 

In preparation for the role, and with our support, you will need to develop an understanding of the site you will volunteer at, together with significant features, to help you answer any questions visitors may have during the event.

We are looking for confident and effective communicators who are keen to get involved on a practical level with the planning and delivery of events from large scale events to smaller local events. Volunteers in this role will need to be flexible in carrying out a variety of tasks which may be physically demanding, and spend long periods out of doors in all weathers. It is essential that you are able to work as part of a team and that you are friendly and approachable with both colleagues and visitors.


Full training will be provided by English Heritage and will include:

• Familiarisation with site, staff and the event being delivered.

• Induction, including health and safety training

• Role-specific on-the-job training, which will include the opportunity to see first-hand how English Heritage plans and delivers large scale public events

• On-going monitoring and support from the site team to maintain consistency in delivery.

Kenwood House, Hampstead Lane, NW3 7JR London
Time commitment: 
1-3 hours per week
Opening times: 
We are looking for people who can regularly volunteer, ideally one session per month or more from April to September. Less frequent for the rest of the year as we have less events. We are looking for people available on weekends but we also have weekday availability on some dates. Shifts vary depending on events and activities. Some shifts will be from 4pm to 11pm. We are flexible with hours and people can also do shorter shifts. We will rely on you being punctual and reliable once those activities are agreed. Within the event programme there will be opportunities to support different activities depending on your availability. You don’t have to be involved in all of the event days; you might only assist with promotion, set-up and/or take down if you are not available on the event days. We do hope you will be able to attend at least one event day to see the great days out you’ll be supporting.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here