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About the organisation

The Mix

Welcome to The Mix

Life’s tough, we know that. It can throw a lot your way and make it hard to know what the hell to do with it all.

So, welcome to The Mix. Whether you’re 13, 25, or any age in between, we’re here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have. We give you the information and support you need to deal with it all. Because you can. Because you’re awesome.

We’ll connect you to experts and your peers who’ll give you the support and tools you need to take on any challenge you’re facing – for everything from homelessness to finding a job, from money to mental health, from break-ups to drugs.

We’re a free and confidential multi-channel service. That means that you choose how you access our support, without the worry of anyone else finding out. Whether it be through our articles and video content online or our phone, email, peer to peer and counselling services – we put the control in your hands. You can even volunteer with us too.

We want to be the first place young people turn to get support. Sometimes what you’re told at school or at home just doesn’t cut it. We’re here whenever you need us, wherever you are. We can ensure you have all the best information to make the right choices for yourself.

Life is hard, but support doesn’t have to be. We’ve got this.

Vision Mission Values:

What we do: The Mix is here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts that people under 25 have in order to give them the best support through our digital and phone services.

Vision: To be the first point of contact for under 25s. We know that with the right skills and opportunities, you can take on anything that life throws your way.

Mission: To empower everyone under 25 in the UK with the knowledge, skills and confidence to make the right first steps in life. Life is hard, but support doesn’t have to be

Become a helpline hero!

Our volunteers are always there for young people when they feel they have nowhere else to turn.

Our on-site volunteering community helps young people in need via phone, email and web chat. Young people contact our helpline every day so why not become helpline hero and make a difference to young people’s life; it will certainly change yours.

Role Aim: 

As an on-site Helpline Volunteer at the Mix, you’ll support young people and be the missing link between their issues and the vital help that they need

Duties: 

Three hours (one shift) a week

Taking calls from young people, offering a non-directive support and signposting service.

Skills needed: 

No experience necessary, all training provided.

Training: 

Full training provided, covering support & signposting skills development, systems training (salesforce, 8x8, X-lite)

Location: 
Marylebone
Time commitment: 
3-5 hours per week
Opening times: 
7 days a week – although we are seeking people with weekend availability.
Categories: 

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here