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About the organisation

National Army Museum

The National Army Museum is a leading authority on the British Army and its impact on society past and present. We examine the Army’s role from the British Civil Wars to the modern day. Through our collections we preserve and share stories of ordinary people with extraordinary responsibilities. We explore the role of the Army and its relevance today.

We aim to be a first class museum that moves, inspires, challenges, educates and entertains.

Application deadline: 
Friday, 30 August 2019

The National Army Museum is looking for a Gallery & Exhibition Assistant Volunteer, to help visitors in the exhibition space on remembering WWI. This is a great opportunity to gain valuable experience working with a national museum collection.

Role Aim: 

To assist visitors in the temporary exhibition space of paintings and set works around WWI Remembrance.

To offer volunteers a unique opportunity to play a key role while gaining experience working with a national museum collection of historic importance.


> To work in collaboration with the Exhibitions and VE Teams.

> To assist visitors in the galleries with wifi; the exhibition app; ipads (where available); headphones; and explaining the exhibition content.

> To facilitate a safe and secure working environment for the valuable objects.

> To assist in the delivery of object handling carts in the galleries.

> To develop skills in linking the objects with the story of the Army.

> To assist in the movement of the handling carts from storage to the galleries

> To work with the VE Team to facilitate activities.

> To monitor participant levels during sessions and events.

> To evaluate sessions and provide feedback to inform future developments.

Skills needed: 

> Has good (verbal) communication skills and is confident talking to a wide range of people.

> Is happy to work with visitors of all ages and abilities.

> Has a good general standard of English literacy and numeracy.

> Is happy to work as a team member and have a willingness to learn.

> Is able to work to a consistent pattern of tasks.

> Has an enthusiasm for sharing skills and knowledge and understands how to help people get the best out of an experience.

> Enjoys being creative and researching and learning about a new subject.

> Has a knowledge or interest in military history or general British history.

> Has experience of working with the public.

> Has experience of researching a topic and presenting information on it.


> Full in-house training will be provided that is specific to the role, which will include gallery training, object handling; site induction; Health and Safety; Safeguarding; Equality & Diversity.

> Expenses: reasonable out of pocket lunch and travel expenses.

> Volunteers’ Handbook with helpful information.

> Regular feedback meetings with designated supervisor.

National Army Museum, Chelsea, London SW3 4HT
Time commitment: 
At least one day per week
Opening times: 
Ideally we would like volunteers to commit to minimum one day a week: Monday to Sunday, from 10:00 to 17:30, between 1 November 2019 to 5 January 2020

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here