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About the organisation

Fulham Palace Trust

Since 704 Fulham Palace has been the historic house and garden of the Bishop of London. Our vision is to engage people and provide an insight, through the stories of the Bishops of London, into over 1300 years of English history, and to become one of Great Britain’s most loved and inspiring historic houses and gardens. Our collection is comprised of archaeological evidence, in the form of coins and pottery, which shows that Romans settled on this spot along the Thames riverbank, grand portraits of past residents and monarchs as well as everyday objects which provide clues as to how people in the past lived, worked and played at the Palace. Once enclosed by the longest moat in England, 13 acres remain of the original 36. The surviving garden layout is mainly 19th century with an earlier Walled Garden and some 18th century landscaping. We have a museum, special exhibitions, education centre, Tudor courtyard, Victorian Chapel, botanical gardens and café on site, all of which are completely free for all to visit.

Fulham Palace’s restoration project ‘Discovering the Bishop of London’s Palace at Fulham’ is due for completion in May 2019. Our museum is transforming and will comprise more exhibition spaces and visitor engagement activities across all of our accessible historic rooms. Come and join our brand new Front of House team!

Role Aim: 

Fulham Palace’s restoration project ‘Discovering the Bishop of London’s Palace at Fulham’ is due for completion in May 2019. Our museum is transforming and will comprise more exhibition spaces and visitor engagement activities across all of our accessible historic rooms. Our Front of House team will be responsible for delivering excellent customer service to all our visitors. Front of House volunteers play an important role in bringing our spaces to life, providing a warm welcome for all visitors and sharing their knowledge of the Fulham Palace site and history.

Duties: 

• Provide a friendly welcome and engage with visitors in our visitor welcome area, museum and historic rooms, shop and garden

• Share stories about Fulham Palace and the Bishops who lived and worked here

• Contribute positively to an excellent visitor experience

• Deal with day to day enquiries in person across our site, advising on activities, events, facilities, information and bye laws

• Deal with enquiries by phone

• Provide practical and admin support to the Front of House staff team

• Provide support to the Retail Manager and Front of House Manager in the shop e.g. stock replenishment and admin

• Work on the shop and visitor reception tills, selling products and event tickets

• Be an ambassador for our interpretation and visitor offer

• Monitor the safety of the collection in assigned room/s

• Assist with opening and closing routines

Skills needed: 

• Enjoy meeting new people

• Are proactive, friendly and adaptable

• Are interested in learning about Fulham Palace’s fascinating past

• Enjoy working as part of a team, and are equally happy to work independently

• Are motivated, open-minded and willing to cover the various aspects of this exciting role

Training: 

• In-house training on the Restoration Project and visitor offer

• External training to develop your skills

• Full induction including health and safety procedures

• All volunteers have an introduction period, a settling in time of around 6 weeks, at the end of this time the Volunteer Coordinator will catch up with you

• Access to our volunteer’s website, the ‘Volunteer Portal’, including our blog, downloadable resources, rota and events page

Location: 
Fulham Palace Bishop’s Avenue London SW6 6EA
Time commitment: 
1-3 hours per week
Opening times: 
With the help of our existing volunteers we are creating a new Front of House rota to match our extended exhibition spaces ready for our reopening on 25 May 2019. Once new volunteers have come through the recruitment process there will be training sessions to attend and then volunteering will begin after the Palace's reopening at the end of May. Volunteering will be available 7 days per week, and the plan is for volunteers' to have weekly shifts lasting 3.5 hours.

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here