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About the organisation

Team London

The Mayor’s volunteering programme for London, Team London makes it quick and easy for Londoners to give their time, find volunteering opportunities and do great things for their city.

Whether it’s cleaning up the environment or volunteering at one of the capital’s great events, Team London mobilises the community spirit and enthusiasm of Londoners to make a difference.

Building on all the work that is already taking place in the capital, Team London focuses efforts on areas where volunteers can make the biggest impact. These priority areas are:

Making London a better place to live - making the capital greener and cleaner, increasing healthy living, strengthening your local community, and getting involved in cultural and sporting events across the capital.

Increasing opportunities for young people - giving young people the chance to gain experience and skills.

Application deadline: 

London Squad Volunteers will be a world class volunteer team helping visitors enjoy a meaningful, memorable time during Euro 2020.

Selection Centre Squad Volunteers will help set the tone for the volunteer journey and help the team in recruiting 2,000 Host City Squad Leaders and Volunteers to support the UEFA Euro 2020 Football Championships.

London Squad Volunteers and Leaders will be based at London’s major transport hubs and iconic tourist sites, volunteers will be the face of the city, taking the opportunity to highlight its diverse culture, rich history and many attractions to a global audience.

Role Aim: 

London Host City Squad Volunteers will be a world class volunteer team helping visitors enjoy a meaningful, memorable time during Euro 2020.

Based at London’s major transport hubs and iconic tourist sites, volunteers will be the face of the city, taking the opportunity to highlight its diverse culture, rich history and many attractions to a global audience.

Duties: 

• Offer friendly and helpful advice to both tourists and locals

• Share the gems of our city

• Help to make each interaction personable and welcoming

• Support the public with up to date information and guidance, e.g. opening times, transport enquiries

• Raise awareness and encourage access to the range of events and activities on offer as part of the Euro 2020 tournament

• Provide advice and support to a range of different people including Londoners, tourists, people with disabilities, young people and those that do not speak English.

• Help to create a warm and welcoming atmosphere in Euro Fan Zone 2020 sites

Skills needed: 

• Willingness and ability to deliver an excellent level of customer service

• A love of London and desire to share this with others

• Self-motivated and pro-active attitude

• Willingness to work as a team and offer help to others

• Be practical and use common sense

• Respectful of others with a commitment to equality and diversity

• Good spoken English communication skills

• Can listen carefully to requests from visitors

• Fluency in additional languages is welcomed – but not essential

Training: 

A full days’ training will be provided

Location: 
London Squad Selection Centre Volunteers will be based at Wembley London Squad Volunteers and London Squad Leaders will be based at various locations across London, including major transport hubs, fanzones and iconic tourist sites.
Time commitment: 
3-5 hours per week
Opening times: 
We ask for a minimum commitment of 5 shifts August-November 2019 (Selection Centre Volunteers) Mid-May – July 2020 (London Squad Volunteers and Leaders)

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here