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About the organisation


Beat is the UK’s eating disorder charity. We are a champion, guide and a friend to anyone suffering from an eating disorder and their loved ones. We run support services to provide advice and help people through their recovery from an eating disorder and campaign for improved access to treatment. Our vision is a society where fewer people suffer from eating disorders, where people with eating disorders experience care and understanding, and where they can quickly access treatment that supports a rapid and sustained recovery from these devastating illnesses.

Application deadline: 
Sunday, 1 September 2019

Are you looking for a volunteer opportunity that enables you to develop your communication skills, help support people in need from the comfort of your own home? Digital Helpline Volunteer support our helpline offering two hours a week to respond to emails, take web chats and facilitate our nightly online support groups. We’d love to hear from people who are empathetic, have an interest in mental health, and feel they have the capacity to help others.

Role Aim: 

Digital Helpline Volunteers assist our helpline to support those affected by eating disorders.


Responding to emails

Taking web chats

Offering advice, guidance, support, signposting

Facilitating online support groups

Skills needed: 

Written communication skills

Compassion and empathy



Full training programme provided

Four 90 minute sessions covering:

• Eating Disorders knowledge

• Case Studies

• Beat, the role and the helpline services

• Communication skills

• Motivational interviewing

• Interactive discussion

Time commitment: 
1-3 hours per week
Opening times: 
Monday – Friday 12pm-8pm Saturday, Sunday and Bank Holidays 4-8pm

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here