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About the organisation

Centra Care and Support (Clarion)

Centra Care & Support is a registered charity, part of Clarion Housing Group, a social landlord providing affordable homes and delivering one of the country’s largest social investment programmes.

Activities include residential care homes, sheltered housing projects, shared accommodation and also floating support provided to people in their homes.

We provide support services to vulnerable groups in society including young people with complex needs, people with mental health difficulties, people with learning disabilities, older people, vulnerable families in the community and ex-offenders who also have mental health needs.

Application deadline: 

Centra Care & Support are looking for volunteers to lead fun activities for service users living in sheltered accommodation. Perhaps you wish to share your IT skills for others to learn. From as little as 1 hour per week, we have different volunteering opportunities across London for friendly people to facilitate such as becoming a Digital Champion, with the aim of providing an environment where vulnerable adult service users feel valued.

Role Aim: 

Providing our older service users, usually on a 1-to-1 basis, with the skills and confidence to make the most of the internet in order to lead fuller and more independent lives.

Volunteers will have the opportunity to join the Digital Champion Network.


- Facilitating basic Digital Inclusion sessions and informal 1-to-1 support sessions for service users at one (or more) of our sheltered housing schemes for Older People, using a mixture of digital learning tools and online training.

- Showing people how to set up an email account, do shopping and book holidays.

- Simplifying technical jargon, so that service users are in control of how they use the internet.

- Consulting with Service Users to identify how the Internet might benefit them (e.g. e-mail, Social Networking, research, etc.) and what support they would need

- Actively listening to service users’ views and seeking their feedback at the end of sessions in order to inform the direction of future support

- Joining, ?Learn My Way,? an online platform with advice for service users and volunteers

- Showing elderly people how to stay safe online, securing their bank details, downloading anti-virus packages and how to scan their computers for viruses

- Volunteers will have access to free training that will empower and inspire them to pass on their online skills to help others.

- Volunteer will become part of the digital champion network

Skills needed: 

Good IT skills and enthusiasm! Some teaching/training experience is desirable although not required.


Introduction to Boundaries

Personal Safety

Safeguarding Adults + optional training sessions


Various schemes across London
Time commitment: 
3-5 hours per week
Opening times: 
Monday-Friday 9-5
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here