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About the organisation

Sue Ryder

We provide incredible hospice and neurological care for people facing a frightening, life-changing diagnosis. It’s not just expert medical care we provide. It’s the emotional support and practical things we take care of too. We do whatever we can to be a safety net for our patients and their loved ones at the most difficult time of their lives.

Not only do we treat more conditions than any other UK charity in our hospices, neurological care centres and out in the community; we also influence others to improve the lives of people living with them. We see the person, not the condition, taking time to understand the small things that help that person live the fullest life they can.

The customers and service users are at the heart of everything we do. And the one time they’re most likely to engage face-to-face with Sue Ryder is when chatting at the tills, or asking for help on the shop floor. That means, if you become a Customer Assistant, you’ll be right at the heart of our in store customer experience. You need to be friendly, approachable, and a great listener who’s always willing to help. Minimum of 4 hours a week is recommended for this role. Get in touch today to find out more!

Role Aim: 

You’ll be right at the heart of our in store customer experience. You need to be friendly, approachable, and a great listener who’s always willing to help.


Engaging with customers whilst they browse, finding opportunities to boost sales, serving them at till point and making sure the shop floor is kept in a clean and tidy manner.

Skills needed: 

Enthusiasm, Friendly, Approachable, Can learn till work quickly and correctly, and not afraid to make card transactions when needed. Understands that a clean and respectful shop environment creates happy and loyal customers!


Induction, Fire and Safety, Health and Safety, Till Training

Camden, Baker St., Islington, Pimlico, Bermondsey, Muswell Hill and Fulham
Time commitment: 
1-5 hours per week
Opening times: 
Mon - Sat: 9am till 5pm Sun: 10am till 4pm Some shops will vary depending on the size and location.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here