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About the organisation

Family Friends

Family Friends is a registered charity set up in 1993 to support disadvantaged families. Through a network of trained volunteers we provide befriending and mentoring services.

We help families living in Kensington & Chelsea, Hammersmith & Fulham and South East Brent. Through respect, encouragement and support, our mission is to ‘help families to help themselves’, in order that they can discover their strengths and build on their coping skills.

We can only take on applicants that are 23 years or older.


Family Friends carefully recruits, trains and matches volunteers with parents, children or adolescents in West London.

Could you give two hours of your time a week and a minimum 6 months’ commitment to a family?

Are you a good listener with an empathetic nature?

Can you withhold judgement?

Are you reliable?

Are you over 23 years of age?

Have you lived in the UK for the last 2 years?

If yes then please apply!

Role Aim: 

Family Friends’ volunteers come from a wide range of backgrounds and they are selected for their qualities of warmth, empathy and understanding. They use our training and their commitment and life experiences to become a supportive friend or mentor. In addition to finding it very rewarding and gaining the benefit of learning some new skills, many use their experience of volunteering with us to help develop their own careers. Our volunteers recognise the importance of reliability, confidentiality and trust.


Family Friends carefully recruits, trains and matches volunteers with parents or children. Volunteers meet the family in their home, once a week for two hours. They offer long-term practical and emotional help based on each family’s unique needs and potential. Volunteers pledge a commitment of one year and Family Friends’ staff back up their work with on-going supervision and family feedback interviews. Family Friends is an Approved Provider of The Mentoring & Befriending Foundation.

Skills needed: 

We look for volunteers who are good listeners with an empathetic nature, who are able to withhold judgement. It is crucial that you are reliable and able to fulfil the time commitment. You do not need to have worked with families before; we welcome volunteers from all backgrounds who are ready to use their life experience to become a befriender/mentor. We will support you all the way.


• Full induction training and ongoing training

• Weekly supervision and support

• The chance to learn new skills

• References provided after 6 months’ commitment

Kensington & Chelsea, Hammersmith & Fulham and South East Brent
Time commitment: 
1-3 hours per week
Opening times: 
Any day between 9am – 8pm
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here