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Renaissance Learning UK Limited company logo

Renaissance Learning UK Limited

Harvest - Customer Service Representative.

Posted 08/07/2021
Closes 06/08/2021
Salary £10.85 / per hour
Industries IT Services
Skills Administrative
Contract Type Temporary
Hours Full-time
Number of vacancies 5

Summary

2 week Office work in South Quay (near Canary Wharf) with an education technology company. 

Description

Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths.

 

Our software helps to enhance literacy and numeracy skills, support differentiated instruction, and personalise learning to optimise student development. Immediate feedback and detailed reporting equip teachers with the information needed to monitor progress and measure growth. In the UK and Ireland, almost 6,000 schools and more than 1.4 million students use Renaissance products. Worldwide, we support over 18 million students, operating in 96 countries.

 

We are looking for temporary Customer Service Representatives to help out in our busy customer service team during our peak period in September, which is known as ‘Harvest’. You’ll be the first point of call for our customers as they return back to school and need help using our products.

 

Our office is based in Canary Wharf, and you will be required to attend training days and work full time in the office for the duration of Harvest. You will be required to follow our Renaissance Learning UK Covid regulations, in conjunction with government guidelines, whilst working from our office.

 

You will be responsible for taking incoming calls from our customers and resolving a variety of customer queries. You will have outstanding interpersonal skills and an excellent telephone manner. You must be able to handle your time efficiently and keep calm under pressure. There may be instances where you’ll be required to help out on our online chat platform too.

 

Working hours for this role is 37.5 hours per week at £10.85 per hour. The Harvest period would run for 3 weeks with the possibility of longer depending on workload. There will be 3 training days from 17-19 August, and a trial day on 24 August to shadow the Customer Service team and make sure all systems are working correctly before 1 September when Harvest begins.

 

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

 

 

How to apply: 

To apply, send your covering letter and CV to [email protected] with the title ‘Harvest - Customer Service Representative.’

Location: 
14th Floor
77 Marsh Wall
London
E14 9SH
United Kingdom
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