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Shipping

All of the products and services available on this site will be confirmed by an e-mail receipt. Therefore we do not include any shipping on this site. If you do not receive an e-mail confirmation please contact us.

Club & Society memberships

By signing up to be a member of a club or society, you agree to abide by the Students’ Union UCL governing documents and be subject to our Data Protection and Privacy Policy.

If you wish to make a complaint about how you have been treated by a member of a club or society, or about the activities a club or society is undertaking, please visit and complete a complaint form here.

Students’ Union UCL will share data on club & society memberships with UCL, for the purpose of alumni relations activity and other statistical purposes. For more, see our Data Protection and Privacy Policy

Under 18s require specific permission from parents or guardians to take part in Club or Society activity - for more information and to upload requests to join student groups please go complete the webform here

Refunds for club/society memberships

If you would like to request a refund from a club or society please initially try to resolve any issue informally with the club/society’s President.

In the event that you would still like to request a refund please complete the webform here.

Bloomsbury Fitness memberships

Memberships are strictly non-transferable and non-refundable.

For safety and insurance purposes, membership is conditional on the satisfactory completion of the PARQ or on the production of a doctor’s letter stating that it is safe for the applicant to participate in activities at Bloomsbury Fitness. If you are unable to satisfy this condition your membership will be refunded.

Online Shop (The Hanger)

Shipping

We post goods both in the UK and Internationally. Goods are normally dispatched via Royal Mail services for UK orders on a second-class delivery. International shipping varies on location. We aim to dispatch your order within 3-5 working days. 

We deliver to the UK, EU and Internationally. Postage costs are calculated according to the items weight. We ship via Royal Mail. Please note that EU/International parcels may be subject to VAT/Customs tax upon receiving. This is dependent on the receiving countries postage rules.

We also offer click & collect for customers who live nearby, you can find more info here

Return Policy

You can return an order from our online store for a refund within 28 days of purchase. If you wish to exchange a product, please email us at su.shop@ucl.ac.uk with your order number, and the product(s) you wish to exchange.

The store reserves the right to refuse any refunds or exchanges for items that are not returned in a resalable condition. The items must be unworn and unwashed with all labels still attached.

We do not cover the cost of return postage or packaging for any items that are returned.

Once received, we will process your request within 10 working days and send you a process or refund confirmation via email. Allow 5 working days for payment to appear on your statement.

Return address:
The Hanger Students’ Union UCL
25 Gordon Street
London WC1H 0AY

The above refund & returns policy is limited to goods sold online by the Students’ Union Shop and does not apply to sports kit and clothing associated with Sports Clubs, Societies, Networks or other student groups or events.

Event tickets

Events tickets sold through this website are issued on behalf of Students’ Union UCL and are subject to the following Terms and Conditions:

  1. Tickets are not refundable.
  2. Tickets cannot be exchanged, transferred, or resold for commercial gain.
  3. Admission to events will not be allowed without a valid ticket.
  4. Any non-named guests must be present at time of entry.
  5. Students’ Union UCL and their representatives and or the venues used reserves the right to refuse admission, and may, on occasions conduct security searches.
  6. Please check all your tickets on purchase, as mistakes cannot always be rectified.
  7. Students’ Union UCL reserves the right to alter or vary the content or timing of the whole or any part of events due to circumstances beyond our reasonable control without being obliged to refund or exchange tickets.
  8. Students’ Union UCL cannot accept responsibility for any loss or damage to personal property brought to events.
  9. If you have any queries regarding your event ticket order, please email

These terms and conditions shall apply to all transactions conducted through this website. Read them before you place an order and we also recommend that you print out a copy for your records. Please note that in these terms and conditions “you”, “your”, “yours” and “yourself” are references to any person ordering tickets from the website, and “we”, “our” and “ours” are references to us the website.

We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

When placing an order for tickets you must make sure all details submitted are accurate to the best of your knowledge. If you submit erroneous details then you may not receive the correct order at the correct email address.

When you place an order you are offering to purchase tickets subject to these Terms and Conditions. We will not be bound to supply any tickets ordered until we have notified you of our acceptance of an order. We are entitled to reject an order, and if we do so we will inform you that we have rejected it and also the reason for rejecting it.

Tickets are sent as an order number in a confirmation email, which you must use as stated on the email. You must also show valid proof of ID to redeem entry into the event, or to collect physical tickets from our box office.

Ticket refunds and cancellations

Tickets can only be refunded if the event has been cancelled or moved to another date. All refunds will be at the ticket value of booking and will not include any booking fees.

All tickets are advertised for sale subject to availability. In the event of us being unable to supply the tickets ordered, we will inform you as soon as possible. Where tickets are unavailable for any reason, we may propose to provide you with substitute tickets of equivalent quality and price. Should any tickets ordered not be available or any substitute tickets not be to your reasonable satisfaction, we ask that you return the tickets to us at your expense. If you have already paid for the substituted tickets or any tickets that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given. Please note that booking fees are NOT refundable.

We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of tickets is the price in force at the time of us accepting your order. If a ticket has been listed at a lower price by mistake and you have ordered that ticket, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the tickets, a full refund will be issued.

If you do not receive your email please contact us on  ASAP.