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Monday 12 November 201818.00 to 20.00

This skills development session is run by a professional coach with years of experience delivering tailored sessions

The learning outcomes in this session will include:

Exploring the impact of difficult situations – positive & negative

- What stops us from dealing with difficult situations effectively?

- Executing the 3Cs – confidence, credibility & communication

- Creative thinking - developing innovative solutions to problems

- Balancing the urgency to act with the need to be thorough

- Exploring Cognitive Behavioural Therapy & positive thinking

- Developing the right mind set for dealing with difficult situations

- Taking tough decisions

- Dealing with setbacks confidently