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About the organisation

Chinese Information and Advice Centre (CIAC)

CIAC is a registered charity (no. 800646) and company limited by guarantee (2306765). Our mission is: ‘To ensure that disadvantaged people of Chinese origin in the UK are able to access quality advice, information and support.’ We have been supporting people across the United Kingdom since 1982 and is based in London Chinatown now.

The Centre provides free information, advice and support to disadvantaged Chinese people in our community living in the UK. This includes supporting women and children who are victims, or at risk of domestic violence, working with prisoners to help reduce re-offending, and legal advice on issues such as employment, immigration, asylum and homelessness. The Centre also organises a range of cultural and social activities and partnership work for the benefit of the community. Chinese people are often disadvantaged by not being able to access services or justice because of language and cultural barriers. To help people overcome these barriers, our staff can work with service users in English, Mandarin, Cantonese, Hakka, Shanghainese, Fujian, Vietnamese and Malay.

Application deadline: 

Can you speak good English and Chinese (Mandarin or Cantonese)? Are you eager to help the disadvantaged people in our community? Come and join us!

Chinese Information and Advice Centre (CIAC) provides free information, advice and support to disadvantaged Chinese people in our community living in the UK. This includes supporting women and children who are victims, or at risk of domestic violence, and advice on issues such as welfare and benefit, immigration, asylum and homelessness.

Currently we are recruiting volunteers to join our Women’s Support Project and daily office operation. We are looking for enthusiastic and flexible volunteers who would like to assist at least one day a week and can commit for 6 months. No experience is required, and training will be provided. Proficiency in English and Chinese (Cantonese and/or Mandarin) is essential.

You will obtain great satisfaction from working with the disadvantaged minority group and will be significantly rewarded in knowledge, experience and skills for working in the voluntary sector.

Role Aim: 

- To ensure that disadvantaged people of Chinese origin in the UK are able to access quality advice, information and support, especially the women victims of domestic violence

- To raise the awareness of domestic violence within UK Chinese community

- To equip the volunteers with more knowledge and skills to tackle the domestic violence problems

Duties: 

- Research on updates of legislation/policy/procedures

- Liaise with statutory departments

- Data entry

- Assist with workshops delivery

Skills needed: 

- Proficiency in English and Cantonese/Mandarin (Essential)

- Good interpersonal skills

- Enthusiastic and flexible

- No experience required, trainings will be provided

Training: 

Women’s Support Induction Training, which chiefly covers:

Trends of Chinese Community in London

Current Ascent Project

Frontline Issues and Holistic Service for the Clients: Immigration, Housing & Benefit, Children, Health, Safety, Police/ Criminal Justice System

Equality & Diversity/ Confidentiality

Location: 
- CIAC?s office: Lower Ground Floor, London Chinatown Market, 71-73 Charing Cross Road LONDON WC2H 0ND - Outreaches
Time commitment: 
At least one day per week
Opening times: 
N/A
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here