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About the organisation

Royal Free Charity

The vision of the charity is that every patient’s experience is the best it can be. From the initial referral from the GP to discharge from hospital we aim to make the journey as supportive and comfortable as possible. Our volunteers offer a friendly smile, a cup of tea, something from the shop trolley, a library book, an errand done or a good chat to help them on their way. Everyone’s needs are different and there are volunteering opportunities for all, including non-clinical roles.

Application deadline: 

Cheerful volunteers needed to work with another volunteer to take the shop trolley to the wards, selling items from the WH Smith shop trolley to patients, staff and visitors. Need to be reliable, friendly, confident with handling small change and happy to walk around a busy hospital. Trolley leaves at 930 am and is back for 12 noon.

Role Aim: 

Take the shop trolley around the wards to patients unable to leave their beds. Patients can purchase confectionery, toiletries and newspapers.


Push a trolley from WHSmith (with a partner) to visit patients on the wards and sell them goods. Volunteers are expected to chat to patients on their journey.

Skills needed: 

Able to push a trolley and be friendly and reliable


Volunteers receive an induction and will work with another volunteer until they are confident.

Pond Street London NW3 2QG
Time commitment: 
3-5 hours per week
Opening times: 
Every day but volunteers are especially needed on Tuesday, Wednesday, Thursday and Friday mornings.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here