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About the organisation

National Army Museum

The National Army Museum is a leading authority on the British Army and its impact on society past and present. We examine the Army’s role from the British Civil Wars to the modern day. Through our collections we preserve and share stories of ordinary people with extraordinary responsibilities. We explore the role of the Army and its relevance today.

We aim to be a first class museum that moves, inspires, challenges, educates and entertains.

Role Aim: 

> Provide a welcoming environment and rewarding learning experience to museum visitors through guided tours and customer support at talks, events and workshops for adults

> Help visitors gain a deeper level of understanding about the themes and issues explored in the Museum’s galleries and public programmes

> To offer volunteers a unique opportunity to play a key role while gaining experience working with a national museum collection of historic importance


> Deliver a 45-minute highlights tour to the Museum’s visitors.

> Deliver a 45-minute tour to army group tours.

> Opportunity to learn and deliver other themed tours around the Museum as part of day and evening museum events

> Opportunity to support the running of object handling sessions as part of day and evening museum events

> Opportunity to research a relevant topic of interest and contribute to the development of future tours

> Welcome, check tickets, count visitors as they arrive to talks and events and record numbers

> Deal effectively with latecomers and other audience related enquiries, watching over and assisting the smooth running of events, talks and/or workshops

> Direct customers to facilities and provide extra information about the Museum’s collections and activities to visitors

> Have a good knowledge of the forthcoming programme and keep informed about operational changes and changes in museum exhibits

> Distribute flyers and collect evaluation as required

> Complete light lifting and manual tasks if you are willing and able to do so

Skills needed: 

Would suit someone who:

> Is reliable, punctual and diligent

> Is friendly and approachable

> Has a good standard of spoken English

> Has good communication skills

> Is willing to learn and be part of a team

> Understands good customer service

> Has an interest in and/or knowledge of military history and is enthusiastic in promoting the work of the museum

> Has research experience

> Able to work both independently and as part of a team

> Able to speak comfortably before groups of people, receiving and answering questions

>Dealing skilfully with a variety of visitors under a variety of circumstances

> Able to adapt skills and knowledge to suit different learning audiences

> Recognizes and supports the access needs of all visitors

> Has a commitment to equal opportunities

> Has a flexible approach to volunteering daytimes, evenings, weekends and Bank Holidays

> Is willing to participate in volunteer meetings and is available for pre-booked group tours during the week, weekends or, occasionally, evenings


> Full in-house training will be provided that is specific to the role, which will include volunteer and site induction; Health and Safety; Equality & Diversity; Visitor Experience, Communication, Object Handling; Basic Conservation; Material Identification; and specific Computer Applications, as required.

> Expenses: reasonable out of pocket lunch and travel expenses to and from place of work

> Volunteers’ Handbook with helpful information

> Monthly team meetings and regular feedback meetings with designated supervisor

> On-going training related to the role

Royal Hospital Road Chelsea London SW3 4HT
Time commitment: 
Opening times: 

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here