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About the organisation

Cardinal Hume Centre

For more than 30 years, the Cardinal Hume Centre has helped people overcome poverty and the threat of homelessness. We work with individuals and families of all ages, from all backgrounds. We are supported by more than 100 regular volunteers who work in different roles across the Centre and play an integral part in all that we do. We are based in the heart of Westminster – a vibrant London borough which also has areas of extreme poverty, an acute shortage of housing, and the highest number of rough sleepers and hidden homelessness in the UK. Our staff and volunteers work in six key areas: advice and assessment; family and young people’s services; housing and welfare rights advice and advocacy; learning and employment services; immigration advice and representation; and residential services for homeless young people.

The Centre works with homeless young people, badly housed families, refugees, asylum seekers and migrants; helping them to obtain employment and break out of the cycle of homelessness and exclusion.

Digital Inclusion provides a crucial resource, helping people to take positive steps to improve their lives, by overcoming digital exclusion, accessing learning and securing work. In an average session, clients undertake independent learning, accommodation searches, use the Learn My Way learning platform to learn basic IT skills such as how to use a mouse and keyboard, stay safe online and send emails.

As a UK online centre partner for the Learn My Way learning platform run by ‘The Good Things Foundation’, clients at the Centre can also study towards an Entry Level 3 accreditation in Online Basics, which provides 1 credit at Entry Level on the Information Technology Qualification (ICT).

Role Aim: 

All of life’s activities - including job seeking, accessing and managing benefits and housing - take place online. Clients without IT skills are hugely disadvantaged. This role provides clients with either no or little experience with computers with one-to-one support, helping them to overcome initial fears or learning barriers. With increasing confidence, they can access the Learning and Employment Hub independently. The service helps those clients seeking to address digital skills gaps and improve their confidence in order to increase their employability and household income potential.


This role involves being matched to a client, who you will meet weekly, for a 1 ½ hour session, for an initial period of at least six sessions. You will complete a Learning Journey Overview with your client based on the IT Basic Skills Initial Assessment and with support from the Digital Inclusion Coordinator. For the remaining time, we would like you to provide ‘floating support’ to clients visiting the Learning and Employment Hub and support them in their IT tasks, such as completing searches on the internet, formatting documents and using email.

• Meeting your client and carrying out weekly, one-to-one coaching sessions

• Completing a Learning Action Plan with your client based on the IT Basic Skills Assessment with support from the Digital Inclusion Coordinator.

• For the remaining time, offering ‘floating support’ to other clients, such as completing searches on the internet, formatting documents and using email

• Registering and listening in with clients on the Learn My Way free online learning for beginners platform

• Helping new clients to complete an IT Initial Basic Skills Assessment

Skills needed: 

•Although advanced technical skills are not required, a good understanding of MS Office (Word and Excel mostly) and a breadth of experience in using the internet are essential in order to coach and help vulnerable clients develop their skills

• More important is the confidence and willingness to work closely with clients and actively approach them where required.

• You have some experience assisting or coaching others

• You are patient, a good listener and have the ability to inspire and motivate others

• You are available for a period of at least six months to give you time to develop a rapport and fulfil learning objectives with the clients

• You are reliable


• There is ongoing support by the Digital Inclusion Coordinator

• You will receive a Centre induction (1 hour) with a Volunteer Coordinator and a service induction with your supervisor.

3-7 Arneway Street London SW1P 2BP
Time commitment: 
Opening times: 
We are seeking volunteer/s who can join us on Monday morning (10:00-13:00), Tuesday half day (10:00-13:00 or 14:00 – 16:00) and/or Thursday afternoons (14:00-16:00). We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop your role. Volunteers find this goes very quickly!
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here