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About the organisation

St John's Hospice

St John’s Hospice provides expert care and support to people living with a long term illness in London. Each year, St John’s supports over 2000 patients and their family members, living with a range of conditions including Cancer, respiratory disease, motor neurone disease, HIV and MS. We aim to meet their physical, social, emotional and welfare needs through a comprehensive package of support.

Application deadline: 

St John’s Hospice In-Patient unit relies on volunteers 7 days per week. They support the delivery of services on the unit and allow for trained staff to focus on and deliver care to the highest standard possible.

The key duties of In-Patient unit volunteers include:

* Help patients to order lunch and dinner throughout their stay

* Serve meals to patients’ rooms

* Check Coffee Bar ensuring surfaces and sink are clean, cups are washed and there is a supply of coffee, tea, sugar and biscuits.

* Check patients have water & top up flasks if necessary. Ensure they have clean glasses.

* Clear and clean bed tray-tables.

* Make tea and coffee for patients and for their visitors.

* Talk to patients if they are agreeable and if time allows.

* Check patients’ plants and flowers, water and change when needed

* Leave handover notes in the kitchen for staff and other volunteers.

Volunteers will gain a wealth of skills working directly with patients in a healthcare setting along with transferable communications skills beneficial for all future career paths. Volunteers are required Monday - Sunday for the following shifts: Morning: 10.00-13.00, Afternoon: 14.00-16.00, Evening: 17.00-19.00.

Role Aim: 

To support the clinical staff team in providing high quality care for patients staying at St John’s Hospice.

Duties: 

The key duties of In-Patient unit volunteers include:

* Help patients to order lunch and dinner throughout their stay

* Serve meals to patients’ rooms

* Check Coffee Bar ensuring surfaces and sink are clean, cups are washed and there is a supply of coffee, tea, sugar and biscuits.

* Check patients have water & top up flasks if necessary. Ensure they have clean glasses.

* Clear and clean bed tray-tables.

* Make tea and coffee for patients and for their visitors.

* Talk to patients if they are agreeable and if time allows.

* Check patients’ plants and flowers, water and change when needed

* Leave handover notes in the kitchen for staff and other volunteers.

Skills needed: 

Volunteers who can conduct themselves professionally with compassion and empathy, those who are good listeners and are confident communicators, students with experience in a caring environment (although not essential), people who are punctual, reliable and work well both as part of a team and from ones own initiative. This role would offer students wishing to enter into a medical career or work for the charity sector great work experience beneficial for future employment.

Training: 

All successful volunteers will be ‘buddied’ up with an existing volunteer for a period of training. All volunteers have access to a comprehensive training programme delivered throughout the year including First Aid and Communication Skills. Volunteers are also recognised and rewarded at a bi-annual appreciation event.

Location: 
Within St John's Hospice
Time commitment: 
3-5 hours per week
Opening times: 
Monday - Sunday for one of three shifts - Morning 9.30am - 1.30pm, Afternoon 2pm - 4pm or Evening 5pm - 7pm.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here