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About the organisation

Action on Hearing Loss (formerly RNID)

We’re the UK’s national charity helping people who are confronting life-changing deafness, tinnitus and hearing loss.

The people we support may struggle with their condition. Or they may live well with it, but face ignorance and barriers in their way. We enable all of them to take control of their lives without assumptions being made about what they can or can’t do.

With your support, we can continue our vital services so people with hearing loss can live the life they choose - at home, at work and when they’re out and about. Plus, we can carry out more research to help find a cure.

Do you want to make a difference to the lives of hearing aid users’ Your time could make a real difference to the people we support, and raising deaf awareness throughout society as a whole. We are looking for volunteers to provide support and advice to hearing aid users, their families, carers, community groups and professionals in the area. Please be advised that this role does not involve the use of BSL.

In this role, volunteers will have the opportunity to visit service users, as well as helping maintain their hearing aids by doing tasks like changing batteries. Volunteers will also get the chance to meet with other Action on Hearing Loss volunteers to discuss the project and suggest any improvements and many other exciting things!

Role Aim: 

Provide support and advice to hearing aid users, their families, carers, community groups and professionals in the area. Please be advised that this role does not involve the use of BSL.

Duties: 

• Visit service users within their homes, residential/day care centres and walk-in clinics

• Undertake basic maintenance on hearing aids such as re-tubing and battery replacement

• Sign post other agencies that may be beneficial to the service user, such as the Sensory Impairment Team

• Monitor the number of visits carried out and feedback to Volunteer Co-coordinator

• Promote the work of Action on Hearing Loss;

• Meet with other Action on Hearing Loss volunteers to discuss the project and suggest any improvements.

Skills needed: 

• Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people

• Friendly, reliable and approachable manner

• Ability to listen to questions and to answer appropriately

• Happy to work with a wide range of people especially the elderly

Training: 

Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:

• Training in Understanding Hearing Loss

• Volunteers also have the opportunity to attend other training relevant to their role

Location: 
The locations for this role vary. Specific locations that are suitable for the volunteer and that meet the needs of the service can be discussed during the interview.
Time commitment: 
3-5 hours per week
Opening times: 
Monday to Friday, daytime