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About the organisation

East European Resource Centre

East European Advice Centre is a charity that provides information, advice and support to people from Central and Eastern Europe from the 2004 and 2007 EU accession countries: Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia.

Application deadline: 

Join us as a Gateway Assistant volunteer and you can make real impact on lives of our users.

You will help us with handling of enquiries and calls from people in need, collect important pieces of monitoring, and assist our caseworkers with appointments. Gateway Assistant is an excellent opportunity for all those who are interested in advisory roles (e.g. as solicitors, caseworkers, key workers), seek solid business administration experience and want to polish their communication skills. This role requires minimum time commitment, very good to fluent English language skills and very good literacy skills.

Role Aim: 

To help us with handling of enquiries and calls from people in need, collect important pieces of monitoring, and assist our caseworkers with appointments.


Dealing with phone enquiries from users; external agencies and other stakeholders; managing the reception; providing translation and interpretation when needed; drafting letters and making phone calls on behalf of clients (under supervision from advisor); helping with research.

Skills needed: 

Fluency on one of the listed languages: Bulgarian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Slovakian or Slovenian.


Boundaries and Good Practice, Safeguarding

238-246 King Street London W6 0RF
Time commitment: 
3-5 hours per week
Opening times: 
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here