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About the organisation

Benjamin Franklin House

Benjamin Franklin House is committed to honouring the life of Benjamin Franklin and, specifically, the time he lived in London at 36 Craven Street. Through the Historical Experience, tours and an education programme, we aim to teach the public about this great man.

On Mondays, we run tours of the House which detail the architectural features and discuss life in Georgian London in general. Tuesdays are our free education days when school groups visit the House for a tour with our actress and time spent in our Student Science Centre. On Wednesdays to Sundays, we run the Historical Experience, a history-as-theatre performance using an actress in costume and innovative multi-media technology to tell the story of Franklin’s life in London.

Benjamin Franklin House is a dynamic museum and educational facility located at 36 Craven Street, just off Trafalgar Square. The House is the only remaining residence of this American founding father and distinguished scientist. We are in need of volunteers to help us with the smooth running of the museum. Our volunteers work closely with the Front of House & Marketing Supervisor, Education Manager and the Operations Manager primarily within our front-of-house, while having the opportunity to assist with marketing and events on occasion. Positions at Benjamin Franklin House are great for students who want to gain experience in a museum/historic house, with an interest in heritage, archaeology, politics, or the history of science.

Our front-of-house volunteers are the public face of Benjamin Franklin House - from running our Box Office and Shop to leading tours of the House for our visitors - and assist us for 1 day per week.

Our front-of-house volunteers also assist the House management team in a variety of areas including marketing, organisation of public events, and general maintenance.

These roles are particularly suited to individuals with a strong interest in the public side of the museums/heritage sector, or those simply interested in meeting people and sharing their interest in history, politics, science or archaeology.

Role Aim: 

Benjamin Franklin House is the world’s only remaining home of Dr Benjamin Franklin - scientist, diplomat, philosopher, inventor, Founding Father of the United States and more. Franklin lived in the House for nearly sixteen years between 1757 and 1775. Today, 36 Craven Street is a small historic house and educational facility. Our Front-of-House Volunteers are the public face of the museum. These positions provide volunteers with the opportunity to gain experience in the museum/heritage sector in a visitor-facing role.


Our Front-of-House Volunteers assist with running the Box Office and shop, give tours of the House to visitors, and also assist with the running of our busy and varied events programme on occasion.

On Wednesdays - Sundays the House runs the "Historical Experience", which is a performance staged throughout the House and led by an actress in costume. On those days, our volunteers are involved with running the Box Office/Shop and starting and finishing the Historical Experience, as well as working on ongoing projects. On Tuesdays, the House is closed to members of the public, and is only open to schools. Volunteers help with school visits, supervising the children’s activities in our Student Science Centre and assisting in the Young Person’s Historical Experience. On Mondays, we do not run the Historical Experience, but we do offer walking tours of the House, which are given by volunteers. On those days the volunteers run the Box Office/shop and give the tours - they really are the public face of Benjamin Franklin House.

Skills needed: 

An academic background in a relevant subject e.g. history, politics, archaeology is desirable, along with a demonstrable interest in the museum/heritage sector. Excellent spoken English and self-confidence are also very important.


Induction is provided over a new volunteer’s first few days and covers health & safety, fire evacuation procedures and more. Training on the use of the shop till, online booking system, and tour-guiding, is then provided by our Front-of-House & Marketing Supervisor. Regular supervision and opportunities for shadowing are provided.

Within Benjamin Franklin House building
Time commitment: 
At least one day per week
Opening times: 
7 days per week, from 10am-5pm on weekdays and 11am-5pm on weekends
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here