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About the organisation

Action on Hearing Loss (formerly RNID)

We’re the UK’s national charity helping people who are confronting life-changing deafness, tinnitus and hearing loss.

The people we support may struggle with their condition. Or they may live well with it, but face ignorance and barriers in their way. We enable all of them to take control of their lives without assumptions being made about what they can or can’t do.

With your support, we can continue our vital services so people with hearing loss can live the life they choose - at home, at work and when they’re out and about. Plus, we can carry out more research to help find a cure.

Application deadline: 

Help the Facilities team at the Action on Hearing Loss head office, ensuring that visitors receive a friendly welcome at reception and helping to maintain facilities throughout the building. This is a varied role and would suit someone who can adapt to variable workloads!

Role Aim: 

Help the Facilities team at our head office in Highbury, ensuring that visitors receive a friendly welcome at reception and helping to maintain facilities throughout the building. This is a varied role and would suit someone who can adapt to variable workloads.


What will you be doing?

As Facilities Assistant Volunteer, you’ll perform the following tasks:

• Answering telephone calls on reception

• Meeting and greeting staff, volunteers and visitors

• Ensuring visitors receive a visitor’s lanyards when requested

• Checking the copier machine to ensure paper is available at all times

• Re-arranging meeting rooms to meet the needs and requirements of staff

• Collecting post to be sent out by royal mail daily

• Receiving post daily from royal mail and couriers

• Filling up tea/coffee dispensers on all floors daily

• Ensuring the kitchen in the ground floor area is kept clean and tidy

• You may also assist other Action on Hearing Loss departments with ad hoc administrative tasks.

Why do we need you?

Right now, someone in your family, or your friends or colleagues is affected by deafness, hearing loss or tinnitus. Perhaps you’re affected yourself. By getting involved with us, you can make a difference to the lives of the 11 million people in the U.K. who have hearing loss.

Skills needed: 

What skills do you need?

Here’s what we think could be beneficial:

• Excellent communication skills

• Good basic or level 1 BSL- or happy to learn some basic BSL

• High level of written and spoken English

• Knowledge of, or willingness to learn about, issues affecting people confronting deafness, tinnitus or hearing loss

• A genuine interest in working for charities

• Good organiser and communicator

• Excellent interpersonal skills

• Friendly, reliable and approachable manner

• Happy to work with a wide range of people

• Solid PC skills including the use of Microsoft Office suite

• Previous experience as a receptionist highly desirable


Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:

• Training in Understanding Hearing Loss

• Volunteers also have the opportunity to attend other training relevant to their role

1-3 Highbury Station Road London N1 1SE
Time commitment: 
3-5 hours per week
Opening times: 
A regular weekly commitment is required during our office hours of 13:00-17:00 (Monday-Friday), and a minimum of 4 hours per week. We ask for a minimum commitment of 4 months for this role. Actual hours to be discussed.

Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here