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About the organisation

London Vision

Thomas Pocklington Trust is a national charity dedicated to delivering positive change for people affected by sight loss.

Since 1958 we have been providing a range of support and housing options, through our centres across the South and Midlands, to help people with sight loss live the way they want to live.

Research is a central part of the work that we do. Each year we manage a programme of social and public health research to identify practical ways in which we, and others, can improve the lives of visually impaired people and those at risk of losing their sight. Communicating our research messages and ensuring they are turned into practice is an essential part of our follow-on work.

At Pocklington we are also focussed on implementing the UK Vision Strategy across London. We are working with the London Visual Impairment Forum, local sight loss societies, people with sight loss and other key stakeholders, to identify priority needs in London. This information is helping us to establish local vision strategies in every London borough, with the aim to improve services for blind and visually impaired people living in the city.

Application deadline: 

Great volunteer opportunity to make a difference by supporting people with sight loss!

We are looking for Eye Clinic Support Service Workers to provide emotional and practical support to patients attending the eye clinics at Moorfields Eye Hospital NHS Foundation Trust satellite sites. You will be supporting patients who have recently been diagnosed with a visual impairment and/or are receiving treatment - from offering a listening ear over a cup of tea, to giving out non-medical information, to signposting them to available services.

You should be aged 18+ and able to commit once a week for a half day session (morning or afternoon), for a minimum of six months. No prior experience of supporting people with sight loss is required as full induction and training will be provided.

Not only will you have the opportunity to meet new people and develop your knowledge, skills and experience, but you will also be providing an invaluable service to both patients and Moorfields Eye Hospital NHS Foundation Trust.

Role Aim: 

Function:

To provide emotional and practical support to patients attending the eye clinics at Moorfields Eye Hospital NHS Foundation Trust satellite sites who have recently been diagnosed with a visual impairment and/or are receiving treatment.

Duties: 

To offer a listening ear.

To occasionally accompany patients to their hospital appointment and provide a debrief to patients who are vulnerable or alone.

To provide non-medical information in a variety of formats - verbal, printed, Braille, audio.

To signpost and refer people to appropriate services, including statutory and voluntary organisations at a local, regional and national level.

To refer patients to the ECLO for more specialist support.

To guide patients, i.e., to get a drink or to get around (to another hospital department, transport home, etc.).

To gather patients feedback about the service(s) they receive and other help and support they would like to have.

To record patient contact and feedback to the Volunteer Co-ordinator and ECLO.

Skills needed: 

Key Skills/ Experience/Attributes Required:

* A calm, empathetic and friendly nature.

* Excellent communication skills - listening and verbal.

* An ability to empower people to make their own, informed choices.

* Reliable, punctual and committed.

* No prior experience of supporting people with sight loss is required as full induction and training will be provided.

Special Requirements:

* Open to people ages 18+, male/female.

* Able to volunteer once a week for a half or full day session (morning or afternoon) for six months, minimum.

* Both willing and able to travel to the hospital sites - based in Barking, Dartford, Ilford, Mile End, Stratford or Tottenham.

* References, a Disclosure and Barring Service (DBS) check and an Occupational Health Assessment will be requested.

* A branded t-shirt and ID badge will be provided free of charge and must be worn at all times whilst on hospital premises.

* All agreed reasonable expenses will be reimbursed.

General:

It is expected that all Eye Clinic Support Service Workers:

* undertake their volunteering in accordance with the values of Pocklington and Moorfields Eye Hospital. These values promote respect and safety of service users recognising their skills and entitlement to choice and independence.

* adhere to Pocklington’s volunteering procedures and Codes of Conduct and support the principles outlined in the organisation’s Equality and Diversity Policy. In addition to adhere to Moorfields Eye Hospital’s policies and procedures as relevant to the role of volunteers. Full training and written information will be given.

* attend any training required to support their health and safety and the effective undertaking of their volunteering.

Training: 

Full induction and training provided. Ongoing support and supervision

Location: 
Moorfields Eye Hospital NHS Foundation Trust satellite sites based in Barking, Dartford, Ilford, Mile End, Stratford, Tottenham.
Time commitment: 
1-5 hours per week
Opening times: 
We ask for a 6 month minimum commitment.
Categories: 
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here