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About the organisation

St John's Hospice

St John’s Hospice provides expert care and support to people living with a long term illness in London. Each year, St John’s supports over 2000 patients and their family members, living with a range of conditions including Cancer, respiratory disease, motor neurone disease, HIV and MS. We aim to meet their physical, social, emotional and welfare needs through a comprehensive package of support.

St John’s Hospice Day Centre requires volunteers to support the structure and organisation of the centre, to ensure every patient has a rewarding and positive experience.

Volunteers are involved with the running of the centre on Mondays and Thursdays (HIV care programme) and Tuesdays and Fridays (cancer, MS, MND, Heart Failure, Parkinson’s and COPD care programme) and the centre is open to clients from 09.00 until 16.30.

Volunteers work either from 09.30-12.30 or from 12.00-15.00, thereby providing maximum cover for lunch.

Volunteers play a vital role in helping clients feel cared about, comfortable, relaxed and involved. There a number of specific responsibilities within the volunteer remit. These may vary in relation to the needs of each client group on the days they attend. These include:

* Accompanying the ambulance driver as an escort

* Serving breakfast and beverages

* Taking lunch orders from patients

* Offering a variety of snacks and drinks to patients as they arrive and during the day

* Setting up the tables for lunch and helping to serve lunch

* clearing tables and tidying away cutlery and crockery

* being a key point of contact for patients and a listening ear throughout the day

Volunteers will gain a wealth of skills working directly with patients in a healthcare setting along with transferable communications skills beneficial for all future career paths.

We require volunteers on a Monday, Tuesday, Thursday and Friday between the hours of 9.30am and 3pm.

Role Aim: 

To support the clinical staff team in providing high quality care for patients accessing the Day Centre at St John’s Hospice.

Duties: 

? Accompanying the ambulance driver as an escort

* Serving breakfast and beverages

* Taking lunch orders from patients

* Offering a variety of snacks and drinks to patients as they arrive and during the day

* Setting up the tables for lunch and helping to serve lunch

* Clearing tables and tidying away cutlery and crockery

* Being a key point of contact for patients and a listening ear throughout the day

Skills needed: 

Volunteers who can conduct themselves professionally with compassion and empathy, those who are good listeners and are confident communicators, students with experience in a caring environment (although not essential), people who are punctual, reliable and work well both as part of a team and from ones own initiative. This role would offer students wishing to enter into a medical career or work for the charity sector great work experience beneficial for future employment.

Training: 

All successful volunteers will be ‘buddied’ up with an existing volunteer for a period of training. All volunteers have access to a comprehensive training programme delivered throughout the year including First Aid and Communication Skills. Volunteers are also recognised and rewarded at a bi-annual appreciation event.

Location: 
Within St John's Hospice.
Time commitment: 
1-5 hours per week
Opening times: 
Monday, Tuesday, Thursday and Friday 9.30am - 3.30pm.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here