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About the organisation

Healthwatch Central West London

We are the independent champion for people using local health and care services.

We listen to what people like about services and what could be improved.

We then share their views with those with the power to make change happen.

We also share them with Healthwatch England, the national body, to help improve the quality of services across the country.

People can also speak to us to find information about health and social care services available locally. Our sole purpose is to help make care better for people.

In summary – Healthwatch Central West London is here to:

Help people find out about local health and social care services

Listen to what people think of services

Help improve the quality of services by letting those running services and the government know what people want from care

Healthwatch Central West London is an independent charity and membership organisation working to ensure local people’s voices count when it comes to shaping and improving local health and care services.

We work across three London boroughs: the London Borough of Hammersmith & Fulham, the Royal Borough of Kensington & Chelsea and the City of Westminster.

We are currently looking for a communication assistant volunteer who could support our communications activities.

Benefits of the role:

• Exposure to a range of partner organisations across three London boroughs, providing you with the opportunity to network and build relationships across the third sector and NHS.

• Opportunity to develop your knowledge of the third sector, the NHS and social care.

• Development of communications skills, including, social media and website management, and experience of using a Content Management System (CMS) and Customer Relationship Management database (CRM).

• Working as part of a small but ambitious team will allow you to gain skills outside communications if wanted, i.e. engagement and outreach

• Development of administration support skills.

Role Aim: 

To support the team with our communications and administration activities


• Updating content on our website

• Supporting social media activity, particularly the set up of Workplace for volunteer communications.

• Updating our Volunteer Engagement Events calendar

• Coordinating content for our email communications

• Producing offline communications and marketing materials, i.e. leaflets and posters

• General administration support, for example, answering phones, scanning and archiving documents, and preparing papers for Board meetings.

Skills needed: 

• Strong digital skills, including social media and MS Office

• Eye for detail and design (both print and digital)

• Highly organised and motivated

• Ability to multi-task and adapt to rapidly changing situations

• Basic knowledge of the third sector and / or of health and social care


CRM training, web and social media content writing training.

522 Grand Union Studios, 332 Ladbroke Grove, W10 5AD
Time commitment: 
3-5 hours per week
Opening times: 
Flexible. A volunteer could choose the day which is most suitable to them.