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About the organisation

Royal Trinity Hospice

Trinity provides skilled, compassionate care and support to people with progressive, life-limiting illnesses and those close to them.

We support people living in our central and south west London community, at home and at the hospice. Our care is centred on the unique needs of each individual and those close to them.

All our services are provided free of charge to patients and their families. We receive a third of our funding from the NHS, but we rely on donations to raise the remaining £8million every year that is needed for our services to continue.

Trinity has been providing this vital support for 125 years - last year, we cared for 1,500 people.

Could you make a difference to your community by befriending?

The Trinity Volunteer Befriending Service provides vital support to patients with progressive, life-limiting illnesses who are living in Trinity Hospice’s central and south west London community. The role provides valuable and much needed support for patients and an opportunity for carers and families to take a break from caring responsibilities. Becoming a befriender will develop your interpersonal skills and is great CV development for anybody entering a caring profession.

This role is flexible and the support you offer will vary according to the needs of the patient and their family and carers. Typical tasks undertaken include:

Emotional support such as chatting with a patient, listening or reading to them

Practical support such as accompanying them to an appointment, social group or to the shops

Providing a break for families and carers

Role Aim: 

Trinity’s Volunteer Befriending Service provides vital support to patients with progressive, life-limiting illnesses or those who are elderly and frail living in our central and south west London community. The role provides valuable and much needed support for patients and an opportunity for carers and families to take a break from caring responsibilities.

This role is flexible and the support you offer will vary according to the needs of the patient and their family and carers. Typical tasks undertaken include:

* Emotional support such as chatting with a patient, listening or reading to them

* Practical support such as accompanying them to an appointment, social group or to the shops

* Providing a break for families and carers

Volunteers are not expected to provide personal care, counselling or advice, or cooking and cleaning.

Please note our patients normally request visits between the hours of 10am & 5pm (Mon-Fri) however we do have some requests for weekend visits.

Trinity provides a comprehensive training programme and ongoing support and supervision to provide you with the skills and confidence to carry out this role effectively.

Duties: 

Key responsibilities

* Visit a patient once a week on a one-to-one basis in their home

* Provide support within the boundaries of the role

* Return a short report form after each visit to the Befriending Service Co-ordinator

* Take responsibility for own personal safety and avoid potentially dangerous situations

* Attend group supervision meetings

* Complete volunteer satisfaction survey every six months

* Adhere to all relevant Trinity policies and procedures, including Health and Safety and Data Protection

* Whilst waiting to be matched with a patient Trinity may offer you the opportunity to provide telephone befriending to someone at home by giving them a short call once a week

Skills needed: 

? The ability to empathise with patients and their families while retaining boundaries

* Excellent interpersonal skills with ability to communicate effectively

* Trustworthy, reliable and dependable

* Good listening skills

* Well organised, enthusiastic and self-motivated

* Understanding of confidentiality and respect for people’s privacy

* Ability to work on own initiative and independently

* Willing to adapt and learn new skills

* Willingness to travel throughout Trinity’s catchment area (all efforts will be made to match volunteers to patients close to them)

* Respect for individuals, regardless of their race, gender, culture, religion, disability, sexual orientation and marital status

* Clean record from a Disclosure & Barring Service (DBS) check

Training: 

All volunteers must attend a full day befriending induction and complete 4 hours online e-learning. Inductions take place every 5-6 weeks throughout the year and cover:

* Communication skills

* Self-care

* Wheelchair and mobility skills

* Dementia awareness

* Health and Safety

* Boundaries and confidentiality

* Meeting your patient

Once the above training has been completed volunteers can be matched to a patient for befriending. Supplementary training may also be offered throughout the year

Location: 
Patient's homes
Time commitment: 
1-5 hours per week
Opening times: 
2-3 hours per week Please note our patients normally request visits between the hours of 10am & 5pm (Mon-Fri) however we do have some requests for weekend visits.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here