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Refunds for club/society memberships

If one of the clubs or societies you join don’t deliver what you believe you were promised at the Welcome Fair, you are entitled to a refund. Here is our advice on how to resolve any issues with your club or society.

  1. Try to resolve the issue with the club/society President. 
  2. You are eligible for a refund up 30 days from date of purchase. If you would like to request a refund, please submit our online Refund Request Form. Once processed and approved, the union finance department will pay refund directly into the account you paid with. 
  3. If purchased more than 30 days prior to request for refund please explain why you have requested the refund, and we will contact the club/society on your behalf. Refunds for purchases of over 30 days will be considered on a case-by-case basis. 

Complaints

We take any complaints regarding our clubs and societies very seriously. If you wish to make a complaint about how you have been treated by a member of a club or society or about the activities a club or society is undertaking, please contact k.sykes@ucl.ac.uk for clubs and c.salton-cox@ucl.ac.uk for societies.


Student Activities reception opening hours are available at http://studentsunionucl.org/resources